Open Tickets
5
2 need attention
In Progress
2
AI working on 1
Resolved Today
3
1 by AI auto-resolve
Avg. Response
1.4h
Target: under 2h
Recent Tickets
Active Clients
4
All on retainer
Monthly Revenue
$1,596
4 × Essential avg
Satisfaction
4.9★
Based on 12 reviews
Client Onboarding Checklist
New Client: Marco Reyes — Freelance Photographer
✓
Send welcome email with portal login
Client receives their unique login link and password to access the Antrodesk support portal.
✓
Collect hardware & software inventory
Form completed — 1× MacBook Pro M3, Adobe CC, Lightroom, external NAS drive.
3
Schedule initial tech audit call
30-min Zoom to walk through their current setup and identify pain points. Not yet scheduled.
4
Configure AI ticket routing rules
Set up keyword triggers and auto-response templates for this client's common issue types.
5
Share SLA & response time expectations
Send client the Essential plan SLA document (24hr response, 8 hrs/mo support).
AI Auto-Resolved
8
This month, no human needed
Time Saved
6.2h
Est. vs manual resolution
Top AI Category
Password
4 tickets auto-resolved
AI Resolution Log
#
Ticket
AI Action
Result
Time
#008
Can't log into Gmail
Sarah K. · 2 days ago
Auto-reply
Resolved
4 min
#006
Printer won't connect to WiFi
Marco R. · 3 days ago
Step guide
Resolved
12 min
#004
Outlook keeps crashing
James T. · 5 days ago
Diagnosis
Escalated
8 min
Open Requests
1
Resolved
4
Your Plan
Essential
Your Requests
Submit a Support Request
Our AI assistant will analyze your issue immediately and either resolve it automatically or route it to your technician.